7. Booking Cancellation Policy Once payment has been accepted for a booking this becomes a confirmed booking and charges will apply should you wish to cancel your booking. Booking Cancellation by the Guest
7.1 A booking can only be cancelled prior to the holiday start date.
7.2 A Guest wishing to cancel a booking must inform Broadway Tower Cottages in writing (email is acceptable). The cancellation takes effect from the day that the written confirmation is received.
7.3 Cancellation Charges are as follows: i) Where cancellation notice is received more than eight weeks before the booking start date the deposit will be refunded minus an administration fee of £30. ii) Where cancellation notice is received between eight weeks and one week prior to the holiday start date the deposit if forfeit unless the accommodation can be re-let. In which case all payments will be refunded minus an administration fee of £30 and any shortfall in the re-letting price. iii) Where cancellation notice is received within one week of the holiday start date all payment will be forfeit unless the accommodation can be re-let. If BTC is unable to sell any part of the cancelled period then money will be forfeit and for this reason we strongly advise Guests to obtain their own holiday cancellation insurance.
7.4 BTC shall not repay any monies due to the Guest as the result of a booking cancelled by the Guest until the whole of the cancelled period has been resold or the last day of that period is passed. Booking Cancellation by the Owner
7.5 It is extremely unlikely that the Owner cancels a confirmed booking. If however, for reasons beyond the reasonable control of the Owner, the property is no longer available the Owner reserves the right to cancel a booking. In this event, the Owner will inform the Guest as soon as possible and alternative accommodation of at least comparable standard will be sought. If this is not acceptable to the Guest and providing the cancellation does not arise from reasons of Force Majeure (Below) all monies paid by the Guest will be refunded.
7.6 By accepting the alternative property the Guest agrees to the Booking Terms and Conditions. If the alternative accommodation has a lower tariff than the original property booked the Guest will receive a refund of the difference. If the alternative property costs more than the original, the Guest will be asked to pay the difference. The Owner will not be liable for any further obligations, compensation or claims by the Guest.